Get in Touch

We're Here to Help

🇵🇰 24/7 support in Urdu and English. Reach us by phone, WhatsApp, or email — we respond fast.

Contact Channels

How to Reach Us

Multiple ways to get support — use whichever is easiest for you

Phone

Call us directly for immediate assistance

+92 316 5025552 Available 24/7

WhatsApp

Message us instantly — fastest response

+92 316 5025552 Typical reply in under 5 min

Email

Send detailed queries or complaints

support@hailz.pk Response within 24 hours

Head Office

Visit us in person at our Lahore office

Gulberg III
Lahore, Punjab
Pakistan
Mon–Fri 9 AM – 6 PM
Message Us

Send Us a Message

Have a question, feedback, or partnership inquiry? We'd love to hear from you.

FAQ

Frequently Asked Questions

Quick answers so you don't have to wait

Instead of taking a percentage of every ride, drivers pay one flat monthly subscription (starting from PKR 3,000). This means you keep 100% of your fare earnings — making Hailz far more profitable than traditional platforms that take 20–25%.

We're currently active in Lahore, Karachi, and Islamabad. We're rapidly expanding — Faisalabad, Peshawar, and Multan are coming soon. Contact us to request service in your city.

You need to be 21–65 years old with a valid CNIC and driving license. Your vehicle must be a 2010 or newer model with valid registration and insurance. A clean driving record and basic smartphone skills are also required.

You can pay via JazzCash, EasyPaisa, bank transfer, or cash at our offices. You'll receive a reminder before the due date each month.

Riders can pay with cash, JazzCash, EasyPaisa, or bank cards. All payments are processed securely, and drivers receive their earnings immediately after each trip.

We provide 24/7 Urdu support, fuel discounts at partner stations, discounted vehicle maintenance, weekly bonuses, and comprehensive onboarding to help you maximize earnings from day one.

Safety is our highest priority. Use the SOS button in the app for emergencies, or call our 24/7 support line at +92 316 5025552. You can also WhatsApp or email us for non-urgent safety feedback.
Offices

Our Offices

Visit us in person across Pakistan

Lahore — Head Office

Gulberg III
Lahore, Punjab, Pakistan

Hours: Mon–Fri 9 AM – 6 PM

Phone: +92 316 5025552

Karachi Office

Clifton Block 5
Karachi, Sindh, Pakistan

Hours: Mon–Fri 9 AM – 6 PM

Phone: +92 316 5025552

Islamabad Office

Blue Area
Islamabad, Federal Capital, Pakistan

Hours: Mon–Fri 9 AM – 6 PM

Phone: +92 316 5025552