Drivers: Rs 200/day · Unlimited rides · 0% commission — First 8 weeks free روزانہ صرف 200 روپے — لامحدود رائڈز — صفر کمیشن Join free →
Support

We're here to help.

24/7 support in Urdu and English — by phone, WhatsApp, or email. Drivers and riders, we respond fast.

ہم چوبیس گھنٹے، اردو اور انگریزی میں مدد کے لیے حاضر ہیں

24/7, every day Urdu & English WhatsApp reply in ~5 min
Contact channels

Pick whatever's easiest.

Phone

Call us directly for immediate help.

+92 316 5025552 Available 24/7

WhatsApp

Message us — fastest response.

+92 316 5025552 Typical reply in under 5 min

Email

Detailed queries or complaints.

support@hailz.co Response within 24 hours

Office

Kick Start co-working
58-A2 Tipu Road, Block A-2
Gulberg III, Lahore 54000
Mon–Fri 9 AM – 6 PM
Message us

Send us a message.

Question, feedback, or partnership inquiry — we'd love to hear from you.

Prefer chat? WhatsApp us for the fastest reply.

FAQ

Quick answers.

So you don't have to wait for a reply.

How does the 0% commission model work?
Instead of taking a cut of every ride, drivers pay one flat fee: Rs 200 per day for unlimited rides. You keep 100% of every fare — 0% commission, ever. New drivers get their first 8 weeks completely free after CNIC verification.
What cities does Hailz operate in?
We're live in Lahore, Islamabad and Rawalpindi. We expand carefully — message us on WhatsApp to join the waitlist for your city.
What do I need to become a Hailz driver?
You need to be 21–65 years old with a valid CNIC and driving license. Your vehicle must be a 2010 or newer model with valid registration and insurance. A clean driving record and basic smartphone skills are also required.
How do I pay the Rs 200/day fee?
Pay via JazzCash, EasyPaisa, bank transfer, or cash at our Lahore office. You'll get an in-app reminder before each payment is due — and remember, your first 8 weeks are free.
How can riders pay for their trips?
Riders can pay with cash, JazzCash, EasyPaisa, or bank cards. All payments are processed securely, and drivers receive their earnings immediately after each trip.
How do ride credits work?
Fill a 5-minute survey in the app, earn ride credits in your wallet, and use them as a discount on your next booking. Your opinion literally pays for your ride.
What support do you provide to drivers?
24/7 Urdu and English support by phone, WhatsApp, and in-app — plus live earnings and ride tracking, and full onboarding to help you earn from day one.
How do I report a safety concern?
Use the SOS button in the app for emergencies, or call our 24/7 support line at +92 316 5025552. You can also WhatsApp or email us for non-urgent safety feedback.
Office

Where to find us.

One office in Lahore. Drop by or call ahead.

Lahore — Head Office

Kick Start co-working space
58-A2 Tipu Road, Block A-2
Gulberg III, Lahore 54000
Punjab, Pakistan

Hours: Mon–Fri 9 AM – 6 PM

Phone: +92 316 5025552

WhatsApp: +92 316 5025552

Get directions →