Support
We're here to help.
24/7 support in Urdu and English — by phone, WhatsApp, or email. Drivers and riders, we respond fast.
ہم چوبیس گھنٹے، اردو اور انگریزی میں مدد کے لیے حاضر ہیں
Contact channels
Pick whatever's easiest.
Office
Kick Start co-working58-A2 Tipu Road, Block A-2
Gulberg III, Lahore 54000 Mon–Fri 9 AM – 6 PM
Message us
Send us a message.
Question, feedback, or partnership inquiry — we'd love to hear from you.
Prefer chat? WhatsApp us for the fastest reply.
FAQ
Quick answers.
So you don't have to wait for a reply.
How does the 0% commission model work?
Instead of taking a cut of every ride, drivers pay one flat fee: Rs 200 per day for unlimited rides. You keep 100% of every fare — 0% commission, ever. New drivers get their first 8 weeks completely free after CNIC verification.
What cities does Hailz operate in?
We're live in Lahore, Islamabad and Rawalpindi. We expand carefully — message us on WhatsApp to join the waitlist for your city.
What do I need to become a Hailz driver?
You need to be 21–65 years old with a valid CNIC and driving license. Your vehicle must be a 2010 or newer model with valid registration and insurance. A clean driving record and basic smartphone skills are also required.
How do I pay the Rs 200/day fee?
Pay via JazzCash, EasyPaisa, bank transfer, or cash at our Lahore office. You'll get an in-app reminder before each payment is due — and remember, your first 8 weeks are free.
How can riders pay for their trips?
Riders can pay with cash, JazzCash, EasyPaisa, or bank cards. All payments are processed securely, and drivers receive their earnings immediately after each trip.
How do ride credits work?
Fill a 5-minute survey in the app, earn ride credits in your wallet, and use them as a discount on your next booking. Your opinion literally pays for your ride.
What support do you provide to drivers?
24/7 Urdu and English support by phone, WhatsApp, and in-app — plus live earnings and ride tracking, and full onboarding to help you earn from day one.
How do I report a safety concern?
Use the SOS button in the app for emergencies, or call our 24/7 support line at +92 316 5025552. You can also WhatsApp or email us for non-urgent safety feedback.
Office
Where to find us.
One office in Lahore. Drop by or call ahead.
Lahore — Head Office
Kick Start co-working space58-A2 Tipu Road, Block A-2
Gulberg III, Lahore 54000
Punjab, Pakistan
Hours: Mon–Fri 9 AM – 6 PM
Phone: +92 316 5025552
WhatsApp: +92 316 5025552
Get directions →